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Cancellation & Refund Policy

In the event we cannot perform a check then refund would be done on the proportionate basis, without deducting any processing charges. If you wish to cancel a verification request then refund for the same can be processed only if order is cancelled within 12 hrs of placing the order. After that cancellation can only be done if the service check has not been initiated. If you are not satisfied with our services, you can demand refund within 3 days of getting the report along with details about reason for your dissatisfaction, discretion of acceptance for refund vests with mPhone Electronics and Technologies Pvt. Ltd. In case of genuine complaints, we would try to resolve the complaint & if after that you are still not satisfied, we will refund the amount. All refunds on account of cancellations and dissatisfaction would be subject to 10% deductions towards process charges. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Delivery Policy

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk at sales@mphone.org . Reports would be delivered by 48 working hours of the payment being credited to our account, provided all the information & documents required for particular service are provided. Our attempt will be to furnish the report in the shortest time. If we are not able to provide reports within the specified time period, we will refund the money paid by the customer as per the Cancellation & Refund Policy. All reports would be sent by email only or with downloadable links, if you require physical copies the same would be charged additionally as per our standard rates.